Where is my order?
We are not a delivery company. We use postal and courier networks to deliver your parcels. We pass on shipping expenses at cost. We are all at the mercy of these other companies and delays can occur.
We do not guarantee delivery times. We give the best estimates provided by the delivery companies and all delivery times are subject to possible delays out of our control. Normally take 8~25 days.
Any tracking information available will be shown on your order page, you should use your tracking number and check it on this website: 17track.net and view the tracking information, further details and information is provided to contact the delivery company to trace your parcel.
Does T&F sell the practice and replacement fire wicks for the fire fans?
We do sell replacement fire wicks, our replacement kit with curved needles, thread and rubber bands for your handicrafts.
All our goods are shipped from our warehouse located here:
#307, Building B, Modern Creative Industrial Park,
Xinyuan 1st Road, Dalang Town, Dongguan,
Guangdong, China,523000
Goods are shipped by Air Mail (Post), Economy Courier (EMS), or Express Courier (DHL).
We have a DHL courier express service available to select, however, it will still take 3-4 working days to get to you. but you need to bear the shipping price difference by the extra fee. All websites online are shipped by normal Economy courier, Message us for your specific requirement.
Due to large bank fees associated with international bank transfers we need to charge you US$20 per payment no matter how much you will pay.
Please contact support for further details or try the PayPal option (see below).
PAYPAL: Another option to try is transferring the money from your bank account to the PayPal payment gateway which will then pass the funds on to us without extra bank fees payable. Do this by selecting the PayPal payment option during the checkout process.